Privacy Policy
Last Updated: October 31, 2025
Koeul (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use our website, mobile app, and related services (collectively, the “Service”).
1. Information We Collect
We may collect the following types of information:
a. Information You Provide
- Account registration info (name, email, password)
- User-generated content (comments, posts, messages)
- Subscription or payment details (if applicable)
- Newsletter and marketing preferences
b. Information We Collect Automatically
- IP address and device information
- Browser type, operating system, and referring URLs
- Pages visited, clicks, and engagement metrics
- Cookies, pixels, and other tracking technologies
c. Information from Third Parties
- Social media login info (if you connect accounts)
- Payment providers, analytics services, and advertising networks
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our Service
- Personalize content, recommendations, and ads
- Send newsletters, alerts, and subscription updates
- Respond to inquiries and support requests
- Monitor analytics and Service performance
- Detect and prevent fraud, abuse, or security breaches
- Comply with legal obligations and enforce our Terms & Conditions
3. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Analyze usage and traffic patterns
- Remember preferences and settings
- Deliver relevant advertising and promotions
You may disable cookies in your browser, but some Service features may not function properly.
4. Sharing Your Information
We do not sell your personal information. We may share data in the following cases:
- With service providers who help operate the Service (hosting, analytics, payment processors)
- To comply with legal obligations or enforce our Terms & Conditions
- In connection with a merger, acquisition, or sale of assets
- With advertisers or partners in an aggregated or anonymized form
5. User-Generated Content
Content you submit (comments, posts, messages) may be visible to other users.
You are solely responsible for your content, and we are not liable for how it is used by others.
By submitting content, you grant us a non-exclusive license to display, use, and moderate it.
6. AI-Generated Content
Some or all content on the Service may be:
- generated or summarized by AI,
- reviewed or edited by humans.
We do not guarantee the accuracy, completeness, or timeliness of AI-generated content.
Use of AI content is at your own risk.
7. Advertising & Analytics
We may use third-party services for:
- Analytics (e.g., Google Analytics)
- Advertising and affiliate networks
- Personalized content and recommendations
These third parties may collect information through cookies or similar technologies.
We encourage you to review their privacy policies.
8. Security
We implement reasonable security measures to protect your information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only as long as necessary to:
- Provide the Service
- Comply with legal obligations
- Resolve disputes
Inactive or outdated accounts may be deleted periodically.
10. Minors
The Service is not intended for users under 16.
We do not knowingly collect personal information from minors without parental consent.
11. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate or incomplete information
- Request deletion of your data
- Withdraw consent for marketing communications
- Object to certain processing (e.g., profiling, targeted advertising)
To exercise these rights, contact us at info@koeul.com.
12. International Users
If you access the Service from outside Canada, your data may be transferred and processed in other countries, which may have different privacy laws.
13. Retention of Analytics & Logs
We may retain aggregated, anonymized usage data for analytics and performance improvement.
This data does not identify individual users.
14. Newsletter & Marketing Communications
We will only send marketing emails if you opt in.
You can unsubscribe at any time using the link in emails or by contacting us at info@koeul.com.
We comply with CASL (Canada) and/or CAN-SPAM (US) requirements.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The updated version will be posted with a revised “Last Updated” date.
Your continued use of the Service indicates your acceptance of any changes.
16. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
info@koeul.com